FAQs

Where Are You Located?

We are an e-commerce store and can currently deliver our products to the United States and Canada. Our company is located in California.

Where Do You Ship From?

Our products are shipped from our California warehouse. We audit our inventory once a week to ensure that our product quality meets the highest standards.

How Much Does Shipping Cost? How Can I Qualify For Free Shipping?

For the United States (not available for delivery in some areas): There are two methods: free delivery and expedited delivery, but expedited delivery requires a $10 shipping fee; For Canada, the order amount needs to exceed $100 to successfully place an order. And it also has free delivery and expedited delivery（$10 shipping fee).

I Forgot To Apply A Discount Code, What Can I Do?

Please contact us at order@emartus.com, we can cancel the order for you.(if the order is not shipped )

How Long Does Order Processing Take?

Processing your order takes about 1-3 business days. Standard Shipping usually takes between 5-7 days, but may take up to 10 days.(Fast Shipping usually takes within 5 days)

How to install the product?/Is there installation procedure?

Instructions for use are included in our box, which includes installation steps. If you do not understand this instruction, you can contact us and we can send you the installation video.

Do your products have California Proposition 65 warnings?

Our products are qualified, and do not contain chemical factors harmful to the human body.

Can I Change Or Cancel My Order?

If you would like to modify or cancel your order, please email us at order@emartus.com immediately after you purchased your product. We will email you within 24 hours to confirm your changes and any further instructions. Once we shipped your order, you cannot cancel or modify your order.

Who Pays For Custom Duties/Taxes?

Only California is taxed, and all other delivery places are tax-included.

My Product Arrived Damaged, What Do I Do?

We are sorry that your product arrived damaged, accidents do rarely occur during shipment. Please rest assured and send us an email at order@emartus.com. We will work with you to get this resolved immediately. Please send us pictures or videos of the damages with the email.

How Do I Return My Package?

If you would like to return your package, please contact our customer service team at order@emartus.com. Our team will provide you further instructions for returning your package to our storehouse.

We will send you a refund within 3-5 business days of receiving and inspecting it. As per our Refund Policy we do not pay for return shipping.